C.S.A

C.S.A ( Customer Support Associate )

C S A Customer Support Associates

Customer service/guest service is It’s a basic requirement of every industry and every company to have CSA, s to support and help their customer; Hence there is lot of opportunity for everyone to start their career as CSA.

Eligibility

One can pursue this career just after completing 12th from any stream In addition to this candidates are also expected to have following attributes
Excellent communication skill
Presentation skill
Fluency in spoken English
Courteous mannerism

Topic Covered

1. Customer Service

2. How to handle different types of customers

3. Grooming and Etiquettes

4. Communication Skills

5. Attitude and soft skills

6. Spoken English

Course Code : 4104
Age : 17.5-26 Years
Eligibility : 12th Pass (Male / Female)
Duration of Course : 4 months
Examination Authority : Exam Conducted by AAA Pvt. Ltd. & Galileo by Travelport

Job Opportunities:

Since C S A is basic profile course, so there are lots of opportunities at different airport. Currently more than 50 different companies and number of Airlines seeking individuals for CSA post.